Payments & Billing

This document explains how to manage your subscription payments for HelloClinic software services. It covers our accepted payment methods, how to change your payment method, and how to view your billing history.

Overview: Our Payment Service Partner - Stripe

To provide you with the most secure and reliable payment experience, all HelloClinic subscription services are processed by Stripe, a globally leading payment service provider.

This means:

• Maximum Security: Your sensitive payment information, such as credit card details, will be directly processed and stored by Stripe's secure servers. HelloClinic does not store any of your complete card numbers, ensuring your data security.
• Automated Subscriptions: Your monthly or annual subscriptions will be automatically processed via Stripe's subscription features. Payments will be automatically deducted from your designated default payment method on the renewal date, saving you the hassle of manual operations.

1. Accepted Payment Methods

Through Stripe, we accept major global credit and debit cards as payment methods. These primarily include:

• Visa
• Mastercard
• American Express
• JCB
• UnionPay

If you wish to use other payment methods, please contact our customer support.

2. How to Manage Your Payment and Billing Information

You can manage your payment methods, update your billing address, or download past payment receipts at any time. All operations are completed within a unified and secure "Billing Portal."

Operation Steps

1. Go to the "Subscription" Page:

   • Log in to your HelloClinic administrator account.
   • In the left navigation bar, find and click on Subscription under the Settings category.

2. Enter the "Billing Portal":

   • At the top of the "Subscription" page, you'll see the Current Plan section.
   • Click the [Billing Portal] button located in the top right corner of this section.

   

3. Manage within the Stripe Portal:

   • After clicking, you will be securely redirected to the customer portal managed by Stripe. Within this website, you can perform the following operations:

   • Change/Add Payment Methods:

     • You can add a new credit card and set it as your "default payment method" for future deductions.
     • You can also delete old cards that have expired or are no longer in use.

   • View/Download Past Invoices:

     • You can find records of all your historical subscription payments.
     • Each record can be downloaded as a formal receipt (Invoice) in PDF format, convenient for your accounting or archiving needs.

   • Update Billing Information:

     • You can update information that appears on your bills, such as your company name, address, tax ID, etc.

Once you have completed all operations, simply close the Stripe portal page. Your changes will be synchronized immediately.