Plans & Pricing
We are dedicated to providing the most suitable and valuable solutions for clinics of all sizes. From solo practitioners to medical groups with multiple branches, HelloClinic has a plan to meet your needs, helping you improve operational efficiency and focus on delivering exceptional medical care.
All plans come with a 14-day full-featured free trial, with no credit card required upfront. (A credit card is required for the Chain Enterprises plan trial.)
Plan Comparison
We offer three core plans with flexible monthly or annual billing models. Choose annual payment to enjoy two months free!
The main differences between our three plans are the WhatsApp-related features and whether it is the chain clinic version.
| Features | Solo | Pro | Chain Enterprises |
|---|---|---|---|
| Pricing (Billed Monthly) | HKD $750 / mo | HKD $980 / mo | HKD $2,940 / mo |
| Pricing (Billed Annually) Enjoy 2 months free | HKD $7,500 / yr | HKD $9,800 / yr | HKD $29,400 / yr |
| Marketing Features | |||
| WhatsApp Appointment Reminders | - | ✓ | ✓ |
| WhatsApp Conversation Box | - | ✓ | ✓ |
| WhatsApp Broadcast Marketing | - | ✓ | ✓ |
| Email Appointment Reminders | ✓ | ✓ | ✓ |
| Email Inboxes | 2 | 2 | 6 |
| Resources & Usage | |||
| Users (incl. Doctors) | 3 | 3 | 10 |
| Clinics | 1 | 1 | 3 |
| File Storage (Items) | 8,000 | 10,000 | 30,000 |
| Monthly Credits | 300 | 300 | 900 |
| Core Functions | |||
| Patient Management | ✓ | ✓ | ✓ |
| Appointment Scheduling | ✓ | ✓ | ✓ |
| Electronic Medical Records (EMR) | ✓ | ✓ | ✓ |
| Medication & Item Inventory | ✓ | ✓ | ✓ |
| Invoicing & Finance | ✓ | ✓ | ✓ |
| Advanced Features | |||
| Staff Permission Management | ✓ | ✓ | ✓ |
| Queueing System Settings | ✓ | ✓ | ✓ |
| Advanced Financial & Ops Reports | ✓ | ✓ | ✓ |
| Dedicated Account Manager | ✓ | ✓ | ✓ |
| Choose Solo | Choose Pro | Choose Chain Enterprises |
| Credit Features | Consumption |
|---|---|
| AI Consultation Assistant | 1 Credit |
| AI Email Translation/Drafting | 1 Credit |
| AI WhatsApp Assistant | 1 Credit |
| Email Broadcast Marketing | 1 Credit |
| Add-ons | Price |
|---|---|
| Additional File Storage (per 10,000 items) | HK$200 / month |
| Additional User Account (per user) | HK$180 / month |
| Additional Credits (1000 credits) | HK$150 / one-time |
If you need more add-ons, please contact our customer service.
- The upload size limit for a single file is 10MB.
- "Credits" are primarily used for consumable value-added services, with the most common use being sending SMS reminders to patients. Each plan includes a certain amount of free monthly credits, and you can purchase more at any time if needed.
Frequently Asked Questions
1. Can I change my plan after subscribing? Yes. You can upgrade or downgrade your plan at any time from the "Subscription" page in the system. Upgrades take effect immediately and will be pro-rated. Downgrades will take effect at the end of your current billing cycle.
2. What are "Credits" and what are they used for? "Credits" are primarily used for consumable value-added services, with the most common use being sending SMS reminders to patients. Each plan includes a certain amount of free monthly credits, and you can purchase more at any time if needed.
3. What if my clinic's scale exceeds the "Chain Enterprises" plan? We are happy to provide customized solutions for large medical groups or clinics with special requirements. Please "Contact Us" directly, and our experts will tailor the most suitable plan for you.
4. Are there any setup fees or hidden costs? Absolutely not. Our pricing is transparent. You only pay for the plan's subscription fee, with no additional initial setup fees.
5. Will my data be saved after the trial period ends? If you decide to subscribe to any paid plan after your 14-day free trial, all data you entered during the trial, including patient records, inventory, etc., will be fully retained for seamless continued use. If you choose not to subscribe, all data, including your login account, will be deleted after the trial period ends.
6. Is there an upload size limit for files? Yes. To ensure system stability and performance, the upload size limit for a single file is 10MB. If you need to upload larger files, we recommend using an alternative file system.
Ready to boost your clinic's operational efficiency?
Start Your 14-Day Free Trial Now
If you have any questions, feel free to contact our sales team at: cyrus@helloclinic.io