Account Management

This document guides you through key HelloClinic account management operations, including changing your password, verifying your email, and understanding how to delete your account, ensuring the security and accuracy of your account.

Overview

Your HelloClinic account is your personal credential for accessing clinic data and performing daily tasks. Managing your account, especially your password and email, is crucial for protecting your personal and the clinic's sensitive information. All related operations are primarily focused on the Profile page.

1. Changing Your Password

We recommend that you regularly change your password to maintain account security. The process is as follows:

1. Go to the Profile Page:

   • After logging into the HelloClinic system, click the Profile link at the bottom of the left navigation bar.

2. Locate the Security Section:

   • On the Profile page, scroll down to find the Security section.

3. Initiate the Reset Process:

   • Click the Reset Password button.

4. Check Your Email:

   • The system will immediately send a password reset email to your registered email address.
   • Please log into your inbox, open the email, and click the link within it.

5. Set a New Password:

   • After clicking the link, you will be redirected to a new page. Please enter and confirm your new password here.
   • Once saved, your password will be updated. Please log in again using your new password.

Tip: If you don't receive the password reset email within a few minutes, please check your spam or junk mail folder.

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2. Verifying Your Email

Ensuring your email address is valid and verified is crucial for receiving important system notifications (like password resets).

For First-Time Account Login

• When a clinic administrator creates a new employee account for you, the system will automatically send an "Account Activation" or "Welcome" email to your registered email address.
• You need to click the verification link in that email to confirm your email address and set your initial login password.

After Changing Your Email Address

• If you click "Change Email" on the Profile page and successfully update your email address,
• The system will send a verification email to your new email address.
• You must go to your new inbox and click the verification link to fully activate the new email address.

3. Deleting Your Account

Important Note: Security and Data Integrity

In the HelloClinic system, general users cannot delete their own accounts.

This is due to important security and data integrity considerations. Each employee's account is closely linked to a large volume of historical records, such as:

• Appointment records you handled.
• Consultation records you created.
• Inventory changes (drugs, supplies) you processed.
• Financial invoices and transactions you managed.

Carelessly deleting an account would lead to the loss of attribution for these records, disrupting the complete data chain and potentially violating regulations related to medical information.

Operation Process

If your account genuinely needs to be deactivated or deleted due to reasons like resignation, please contact your clinic's System Administrator (SuperAdmin).

Only system administrators with the highest permissions can deactivate or delete employee accounts in the backend, ensuring that all related data is handled appropriately.